My warranty has expired. How much I need to pay for repairs?
The cost of repair will depend on the type of repair needed. You will need to bring the product to our service centre for diagnosis.
What does the limited warranty cover? Does it cover physical damage?
The limited warranty covers product defects attributed to manufacturing errors. It does not cover cosmetic damages due to wear and tear (e.g. scratches) or damage caused by the user’s improper care or abuse (e.g. water spillage, dropping the product etc.).
Do I need to pay for servicing and repairs?
If your product is no longer under warranty, or shows signs of improper care or abuse, you may have to pay for service. If the problem is due to a defect and is still covered under the limited warranty, then you will not need to pay.
How to go to your service centre by public transport? Driving?
We are located at 1 Kallang Sector, #03-05, Singapore 349276. Tel: (65) 6547 1611 By bus: Take the SBS 125 bus (loop service). The nearest bus stops to our office are: TANNERY BLK (70341) and BEF LOR BAKAR BATU (70349) From MRT: You can take the SBS 125 bus from Boon Keng (stop at TANNERY BLK), or from Aljunied (stop at BEF LOR BAKAR BATU). Driving: see map
Malaysia (Petaling Jaya)
We are located at 21 Jalan PJU 3/46, Sunway Damansara, 47810 Petaling Jaya, Selangor, Malaysia. Tel: (03) 7803 6703 Driving: see map
Jl. Jembatan Dua Blok C No. 2 (Komplek Harmoni Mas), Jakarta Utara 14450, Indonesia. Tel: (62-21) 6660 4801/02 Driving: see map
What time does your service centre open?
Our Singapore service centre operating hours are as follows:
Monday – Friday 9.15am – 6.45pm
Saturday 9.30am – 12.30pm (by appointment only*)
*Customers will need to call & make an appointment before visit our Service Centre on Saturdays.
Please call your local service centres to check for operating hours before making a visit.
Need how long to solve the problem or RMA?
We have a one-hour service policy. This means that should your problem be diagnosed to be unsolvable within an hour, we will do a one-to-one exchange for you. Most of the time, you will not have to wait for more than 30 minutes.
How do I check if my product is still under warranty? What if I don’t have a warranty card?
To check your warranty, kindly call our service centre citing your product model and the date of purchase on your warranty card or receipt. If you do not have a warranty card, producing the receipt as proof of purchase will be sufficient. In order to enjoy servicing with warranty coverage, the original proof of purchase must be produced.
Do you have a delivery service?
Unfortunately we do not have delivery services.
Why are your products which are sold in my country more expensive than your website’s prices?
As every country has varying import taxes, VAT and freight costs to bear, prices will inevitably vary.