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Customer Service

By using our Website, you agree to fully comply with and be bound by the following terms, conditions and notices. Please review them carefully.

Privacy & Security

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect When You Place An Order?

We only collect information that we need that is related to your order. This includes your:

    • Billing Address
    • Shipping Address
    • Email Address

Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

General Data Protection

Your personal data, which are collected when you visit our homepage, are processed by us in accordance with legal requirements. With respect to the processing in detail, this page provides you with an overview. This data protection declaration does not extend to the websites of other providers to which our web pages refer via links.

When you visit our web pages, our webservers collect and save the following data by default:

    • The name of your internet service provider
    • The IP address assigned to you by your provider when you visit our pages
    • The website from which you are visiting us
    • The web pages that you visit with us
    • The date and duration of your visit

In order to track the preferences of visitors to our web pages and in order to be able to optimally configure the pages we use cookies which have no link to other personal data.

Personal data that are e.g. requested by our service sites on registration for the use of our services, are moreover collected, stored or otherwise processed only if you have explicitly communicated these personal data to us. Before entering your personal data, you should read this data protection declaration in each case.

We use your data for the purpose of technical administration of our web pages, for customer management and for marketing to the extent required for this purpose. Among other things, cookies are evaluated, which are created through your browser when you visit our pages. These enable us to offer targeted information on various other sites that might be specifically of interest to you and to provide such information for you.

If you do not consent, please deactivate the creation of cookies using your browser menu.

Personal data are passed on to governmental institutions and authorities and to other third parties only in the context of mandatory legal requirements or if you have actually agreed to this forwarding.

To protect your data as processed by us against accidental or intentional loss, manipulation, destruction or access by unauthorised people, we employ technical and organisational security measures that we are constantly updating.

If we process your personal data then you can always revoke your granted consent to this processing with effect for the future. Moreover, you have the right to obtain information about the personal data concerning you and to have such corrected, blocked or deleted unless prohibited by mandatory legal provisions (e.g. such as duties to preserve records). Please contact us to this end using the contact methods found in the publishing information under “imprint”.

Concerning Google analytics:

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”: text files that are saved on your computer and allow analysis of your usage of the website. The information generated by the cookie about your usage of this website (including your IP address) is communicated to a Google server in the USA and saved there. Google will use this information to evaluate your usage of the website, to compile reports about the website activities for the website operator and to provide other services associated with the website usage and internet usage. If necessary, Google will also communicate this information to third parties if required by law or if third parties process these data on behalf of Google. Under no circumstances will Google associate your IP address with other data saved by Google. You can prevent the installation of cookies by adjusting your browser software accordingly; however, we would point out that you might be unable to use all the functions of this website in this case. By using this website, you declare your consent to the processing of the data collected about you by Google in the manner described above and for the purpose specified above.

An objection to data collection and storage may be issued at any time with effect for the future, with the aid of the deactivation add-on for browsers from Google Analytics.

Moreover, we wish to make you aware that this website uses Google Analytics with the “_anonymizeIp()” extension. IP addresses are therefore processed only in shortened form so no personal connection is possible.

Concerning Facebook:

On our pages, you will find a button linking to our Facebook page. Please note that, with the use of this button, data about the visit to our pages can be linked to your Facebook profile.

If you do not wish to transmit data to Facebook, please ensure that you are logged out of Facebook while entering our pages.

Please also be sure to note the data protection notices of Facebook if you wish to use the corresponding button on our pages. The information about data protection at Facebook can be found at:


Offers of items for sale in the Online Store represent an invitation to a customer to place an order only. An order from a customer represents an offer to conclude a contract of sale. Once an order is placed, the customer will receive an automatic electronic confirmation of his order via E-Mail and this will give rise to a contract of sale.

Checking and correcting

It is up to you to check that your order is correct. You can correct any inputting errors prior to the submission of your order. If, however, you realise that you have made a mistake then contact us and we will see whether it is possible to amend the order.


Invoices will be sent by e-mail after the transaction has been authorized.

Orders cannot be withdrawn without our agreement

By submitting your order via our eStore you are irrevocably offering to buy the goods on these terms and conditions.

Acceptance of orders

We are not obliged to supply goods or services to you until we have sent you an acceptance of your order. We confirm acceptance by an email, which will come from “Leapfroglobal”.

If a product ordered is not available, Leapfroglobal may withdraw from the contract. In such a case Leapfroglobal will inform you immediately and if applicable reimburse any monies paid within SEVEN (7) days. 

We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

Customers may conclude contracts of sale in English only.

In any case of dispute, Leapfroglobal reserves full rights to cancel and refund any order.


For physical products, risk of loss or damage to the goods passes to you when the goods leave our premises. We usually ship these products using a courier, with damage during transit covered by the courier’s insurance.

Ordering allows us to use your personal data

By submitting your order you are also allowing us to use your personal details for the purposes of supplying the goods or services concerned (including passing your details onto couriers and other subcontractors for the purpose of fulfilling your order). The basis upon which we obtain and use personal data is set out in our Privacy Statement .

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. You will also have the option of cancelling the backordered item(s) if it has been back-ordered by more than FIVE (5) business days.

Shipping & Delivery


All orders are shipped within 1-3 business days, Monday - Friday 9:15am – 5pm SGT (GMT +8). Orders placed after the cut-off time of 5pm will be processed the following business day.


We use the following carriers to deliver our orders:

    1. FedEx
    2. DHL
    3. TNT

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Local Shipping Options

For Singapore (local) orders, there are two options:

1) Delivery by post

Delivery by Singpost (may take up to 3 business days after order has been processed).

2) Self-collection

The self-collection location is at 1 Kallang Sector, #03-05, Singapore 349276. We will inform the customer when the order is ready for self-collection, typically within 24 hours.

International Shipping Options

International orders (outside Singapore) will be sent via reputable international shipping carriers. Shipments outside Singapore may be subject to tariffs, duties, Value Added Tax (VAT), etc. These costs are the customer's responsibility and are not included in the shipping charges. International delivery times vary according to country.  Please refer to the estimated delivery times in the table below:


Delivery Time

Asia Pacific

1-7 business days

Rest of World

6-12 business days

Delivery Times

If delivery times change substantially (e.g. by more than 10 business days) after an order is placed, Leapfroglobal will inform the customer by e-mail. In such a case the customer will be entitled to cancel the contract without incurring any costs.

All modes of delivery (except self-collection) will be by registered mail / courier and will come with a tracking number for the customer's reference. Leapfroglobal does not bear responsibility for the security of the item once it has been handed over to the respective postal or freight forwarding companies.

Viewing Orders

You may view your order by logging into your account on Please note that this is only possible if you have created an account with us prior to, or during the process of ordering. If you had used a guest checkout, you may not be able to view the order on our website.

Payment, Pricing & Promotions

All payments must be made at time of purchase and are made subject to acceptance by you of the site’s terms and conditions. Fulfillment of the order is subject to stock availability and acceptance of your order, and the company is under no obligation to fulfill your order. You can place your order by website only.  If you experience any ordering difficulties or have any concerns, please email us. Please ensure you leave the correct contact details.

Payment may only be made by PayPal at this point in time. We may include other modes of payment, such as credit card etc. later on. We reserve the right to exclude particular methods of payment. In the case of credit card payments, the credit card will be charged when the order is placed.

Pricing is clearly quoted before and during the processing of an order on the eStore. Leapfroglobal reserves the right to amend its pricing at any time without prior notice. Prices are fixed at the time of order confirmation.

Promotions may take place in the form of a sale price or through the use of promo/discount codes. The conditions for these promotions need to be met in order for the order to be valid. Orders that do not meet the conditions of the sale or promotion will be voided. Leapfroglobal reserves full rights to cancel any sale involving promotions and refund the customer in full.

Warranty: Repairs & Replacements

This section addresses the procedure for obtaining repair or replacement. Please note that we will only do either a one-to-one replacement only for defective items, and only within the first SEVEN (7) days of the customer receiving the purchase. After SEVEN (7) days, claims will have to be made according to the warranty & repair policy and procedure, which may or may not permit a replacement.

Please note that you are responsible for the cost of sending the item to us.

How To Claim Warranty For A Defective Item by Post

    • Please email Please do not send the item back to us before obtaining approval.
    • Once the problem has been analysed and a repair or exchange of items has been approved, bring / mail your item with the following stated on the postage label:

ATTN: E-Store Warranty Claim
1 Kallang Sector
Singapore 349276 

    • Include in your package a signed letter stating the reason for the warranty claim and the original receipt.  


Gloves, mousemats, liquid coolants, earphone silicone gels and promotional / sale items cannot be exchanged unless otherwise stated.

Merchandise that has been used, altered or modified in any way will not be accepted for warranty claims. 

Updating Account Information

You may log-in to your account at to update your personal information. However, you may not update/amend the shipping or billing address if an order has already been logged and confirmed.

If you find that you have made a mistake in your shipping or billing address, please call us at +65 6547 1611 between 9:15am – 6:45pm SGT (GMT+8), Mondays to Fridays. We will do our best to correct it if the item has not been sent out yet.

Limited Warranty Policy

1.             Leapfrog Distribution Pte Ltd (“Leapfroglobal”) hereby guarantees to the original retail purchaser (“Consumer” or “You”) that its products (“Product”) are free from material defects in material, design and workmanship under normal use in accordance with the operating instructions and pursuant to the following terms and conditions.

 2.             The limited warranty period for the Product may vary by channel (e.g. if you bought it at a local store, or a local website etc.) and product model, so please check with the seller. The date of purchase of the Product as documented by valid proof of purchase. 

You are required to show valid proof of purchase (Invoice when required), which must identify dealer’s stamp, the point of purchase, date of purchase, product model and product serial number clearly. Products sent to us without valid proof of purchase or which proof of purchase has been altered or illegible, shall be outside the cover by the limited warranty.

 3.             During the limited warranty period, Leapfroglobal or its authorized service provider will repair without charge for parts and labour, a materially defective Product with new or refurbished parts or Product, and return such repaired Product to the Consumer in working condition. Leapfroglobal will retain defective parts, modules or equipment.

 Limited Warranty Conditions

 This limited warranty does not cover:

    • Claims for loss of use/inconveniences due to any malfunction, damages caused by lightning, water or other liquid intrusion, fire, flood, accident, computer virus attack, negligence, misuse or improper handling/operation, damages to components
    • Product that has been damaged due to installation, repairs, alteration or modification by unauthorized service organizations or persons
    • Product with model name, serial number or production number removed, altered, is illegible or appears different from the Product Type certified.
    • Defects or parts requiring replacement due to ordinary wear and tear, corrosion, rust or stains, scratches, dents on the casing or paintwork of the product.
    • Defects or faults in product which have been used for commercial/industrial purposes or which have been rented/leased or have been otherwise subject to non-household/non-domestic use.
    • Claims for damaged and/or missing parts (accessories) after 7 days from the original date of goods received.

4.             Leapfroglobal’s obligations under Clause 1 are limited to the repair and replacement of defective Product. Except as set forth above, there are no other express or implied warranties and all warranties, conditions or other terms implied by statute or common law (including any warranty of satisfactory quality merchantability or fitness for a particular purpose) are excluded to the fullest extent permitted by law.

 Leapfroglobal’s total liability for damages relating to or arising out of the purchase or use of the Product, regardless of the type or cause of such damage or the form of characterization of the claim asserted (eg. contract or tort) shall not exceed the original purchase price paid for the Product.

In no event shall Leapfroglobal, Leapfroglobal Affiliated Companies, Leapfroglobal authorized distributors and retailers be liable for any punitive, special, incidental, indirect or consequential losses or damages whatsoever (including without limitation, damages for loss of revenue, business, profits, goodwill or contracts, business interruption, loss of business information, or any other pecuniary loss), costs, expenses resulting from the purchase or use of the Product, to the fullest extent allowed by law, whether or not Leapfroglobal has been advised of the possibility of such damages. These limitations shall apply notwithstanding the failure of the essential purpose of any limited warranty. This limited warranty does not affect the Consumer’s statutory rights under law.

 No carrier, retailer, agent, dealer, or employee thereof is authorized to make modifications to this limited warranty and you should not rely on any such representation. Leapfroglobal reserves the right to amend the terms and conditions if necessary. In case of dispute, Leapfroglobal’s decision is final.

Concluding Terms

Should any of these Standard Terms and Conditions be invalid, the remainder of the contract will remain valid. The relevant statutory provisions will apply in place of any invalid term.

Leapfroglobal reserves the right to change these terms and conditions at any time without prior notice. All decisions by Leapfroglobal are final.

These Standard Terms and Conditions apply from 1st October 2013.


This site is controlled and operated from Singapore. The terms and conditions of this site and any dispute about them or in relation to this site shall be governed by and subject to the laws of the Republic of Singapore. In the event that a dispute arises out of or relating to these terms and conditions or the use of or access to this site, such dispute shall be subject to the exclusivity of a Singaporean Court.