Privacy Policy

Privacy Policy

PRIVACY POLICY

Leapfrog Distribution Pte Ltd (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and protect your personal data when you visit our website, make a purchase or contact us through our online channels, in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

1. Information We Collect

We may collect your name, email address, telephone number, billing and delivery addresses, order details, and information you provide for enquiries, warranty claims or service requests.

Our website may also collect browser, device and usage information through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process payments, orders and deliveries.
• Provide customer support, warranty services, exchanges and refunds.
• Send updates about your orders and service requests.
• Improve our website, products and customer experience.
• Prevent fraud and meet legal obligations.
• Send promotional messages where you have consented or where permitted by law. You may unsubscribe at any time.

We collect, use and disclose personal data with your consent or as otherwise permitted or required by law.

3. Sharing Your Information

We do not sell your personal data.

We may share relevant information with service providers who help us operate our business, including payment processors, delivery partners, website providers and authorised service centres. We require these providers to protect your data and use it only for the relevant purposes.

We may also disclose information where required or permitted by law. Where personal data is transferred overseas, we will ensure protection comparable to that required under the PDPA.

4. Protecting and Keeping Your Information

We take reasonable security measures to protect your personal data against unauthorised access, use, disclosure or loss.

Payments are processed through our payment service providers. We do not store full payment card details on our own servers.

We retain personal data only for as long as necessary for business or legal purposes, after which we securely delete or anonymise it.

5. Cookies and External Links

We use cookies to support shopping cart functions, remember preferences and understand website usage. You can manage cookies through your browser settings, although disabling them may affect some website features.

Our website may contain links to third-party websites. Please review their privacy policies before providing personal information.

6. Your Choices and Requests

You may contact us to request access to or correction of your personal data, or to withdraw consent to its collection, use or disclosure.

We will explain any consequences of withdrawing consent, such as being unable to complete a delivery or provide a requested service. Requests are subject to applicable legal requirements and exceptions.

7. Updates and Contact

We may update this policy from time to time. The latest version and revision date will be published on this page. Where required, we will notify you or obtain consent for new uses of your personal data.